Cancellation and Refund Policy

Last updated: 7 October 2026

1. Scope and contact

This policy applies to ArtAICare Academy training tuition, including Therapist Accelerator cohorts, workshops and online, hybrid or in-person programmes.

It forms part of the Academy Training Terms and Conditions.

ArtAICare Academy
Contact address: 11 avenue du Rock'n'Roll, 4361 Esch-sur-Alzette, Luxembourg
R.C.S. Luxembourg n° B 303 899
Business Licence n° 10189529 / 0 and 10189529 / 1
VAT number: LU37347026
Email: info@artaicare.academy
Telephone: +352 4666449732

Mandatory consumer withdrawal rights and remedies for services not supplied as agreed take priority over the commercial cancellation schedule below.

Consumer status depends on the purpose of the purchase and applicable law. Professional qualifications alone do not determine that status. Institutional bookings may have different commercial conditions agreed before purchase.

2. Statutory withdrawal rights

Where you are a qualifying consumer purchasing online, you generally have 14 calendar days to withdraw without giving a reason. For a service contract, this period runs from the day after the contract is concluded.

Applicable extensions, including those resulting from missing mandatory information or a deadline falling on a non-working day, remain protected.

You may notify us through a clear statement sent to info@artaicare.academy or another legally valid method. The model notice below is optional.

For a valid statutory withdrawal, we refund the amount due without undue delay and within 14 days after receiving notice, using the original payment method unless otherwise expressly agreed. No refund handling fee applies.

3. Training beginning during the withdrawal period

If you expressly request service delivery during the withdrawal period and all legal conditions are satisfied, you may need to pay proportionately for services actually supplied before withdrawal.

The service withdrawal right is lost only after full performance and satisfaction of the required consent and acknowledgement conditions.

For separately supplied paid digital content, any exception requires the applicable express consent, acknowledgement and confirmation.

Receiving a welcome email or administrative workspace invitation does not itself waive withdrawal rights. Access to one resource does not automatically remove rights relating to the entire training package.

4. Commercial cancellation schedule

Where no statutory right provides a better outcome, the following schedule applies to scheduled training.

Notice received before the first sessionTuition refund At least 14 calendar days 100% At least 7 but fewer than 14 calendar days 50% Fewer than 7 calendar days or failure to attend No discretionary refund

The first session’s published date, time and cohort time zone determine the deadline.

Refunds are calculated on the tuition actually paid, including any discount applied.

Send cancellation requests to info@artaicare.academy, including your name, programme, cohort and order reference. These commercial deadlines do not restrict mandatory legal rights.

5. Transfers and substitute participants

You may request one transfer at least seven calendar days before the programme begins.

Transfers are subject to availability on a comparable cohort beginning within six months of the original start date. Any price difference will be explained and agreed before the transfer.

If no suitable transfer is available or agreed, the original cancellation schedule applies. We do not require a credit instead of a refund to which you are legally entitled.

You may request a substitute participant before training starts, subject to the programme’s prerequisites and approval of the learner account.

A membership-only discount cannot be transferred to someone who does not qualify. Any payment needed to resolve eligibility must be explained and authorised before the substitution.

6. Missed sessions and replay learning

If the programme is delivered as agreed, missing live sessions or not completing coursework does not create a discretionary refund entitlement.

Therapist Accelerator participants retain access to teaching replays and included learning resources for six calendar months after the scheduled cohort end.

You may use this access for self-paced learning and to catch up on missed teaching. Live interaction and Q&A take place during the scheduled sessions.

Certificate requirements are stated for the selected programme. A missed live session alone does not prevent completion where replay learning is permitted.

Rights relating to non-delivery or defective service remain protected.

7. Academy cancellations and material changes

If we cancel before training begins, you may choose:

• A full refund of tuition paid; or

• An available alternative programme or cohort.

If we materially change the dates, time zone, delivery format or essential promised features before commencement, you may reject the change and choose an available alternative or a full tuition refund.

Accepting a credit or alternative cohort is optional.

If part of the programme cannot be delivered after commencement, we will offer an appropriate replacement or refund for the undelivered part. Any right to a greater remedy under applicable law remains protected.

These arrangements also apply where disruption results from circumstances outside our reasonable control.

8. Access and technical problems

Report access difficulties promptly to info@artaicare.academy so we can assist.

Where an Academy-side issue prevents the agreed learning access, we will restore access, provide a reasonable extension or offer another appropriate remedy.

Ordinary problems with a participant’s equipment or internet connection do not automatically create a refund right.

9. Refund processing and currency

Approved commercial refunds are processed within 14 days of confirmation. Statutory refunds follow the legal deadline stated above.

Refunds are issued in EUR, the original checkout currency, through the original payment method unless another arrangement is lawfully agreed.

Your bank or payment provider may take additional time to display the refund. Exchange rates and issuer fees may affect the US dollar or other local-currency amount appearing on your statement.

10. Separate platform membership and other purchases

A training cancellation does not automatically cancel or refund a separately purchased ArtAICare platform membership. Membership commitments and cancellation rights are governed by its separate agreement.

Travel, accommodation, equipment and other purchases from separate suppliers are governed by those suppliers’ conditions, without limiting any other legal remedy available to you.

11. Optional withdrawal notice

You may use the following notice or send another clear statement of withdrawal.

To: ArtAICare Academy, 11 avenue du Rock'n'Roll, 4361 Esch-sur-Alzette, Luxembourg
Email: info@artaicare.academy

I notify you that I withdraw from my contract for the following ArtAICare Academy training.

Programme and cohort:
Order reference:
Date the contract was concluded:
Participant name:
Participant address:
Participant email:
Date of notice:
Signature, only if submitted on paper: